This Surgical Expectations & Outcome Policy (“Policy”) outlines SRGN Clinic‘s approach to setting realistic expectations for cosmetic surgery outcomes, managing variability in results, and addressing Patient concerns.
Cosmetic surgery is intended to enhance appearance and confidence but involves inherent biological, anatomical, and healing variables. This Policy ensures Patients understand the limitations, influencing factors, and Clinic processes for outcome management. This Policy forms an integral part of the informed consent process and surgical governance at SRGN Clinic. It applies to all cosmetic procedures performed at our facilities. In the event of any inconsistency between this Policy and any other documentation provided by SRGN Clinic to the Patient, this Policy shall prevail to the extent of the inconsistency.
For the purposes of this Policy:
Cosmetic surgery is an elective intervention aimed at improving aesthetic appearance rather than treating medical conditions or diseases. While Surgeons at SRGN Clinic strive to deliver optimal results using advanced techniques and best practices, no guarantees or warranties can be provided regarding Outcomes.
Cosmetic surgery cannot assure:
All Procedures involve biological healing processes that are subject to individual variation. Patients should approach cosmetic surgery as a means of enhancement or improvement, not as a pathway to perfection or transformation.
Surgical Outcomes are influenced by multiple uncontrollable and variable factors, including but not limited to:
These elements determine the realistic achievability of desired results.
Outcomes may differ from pre-operative simulations or discussions due to these variables.
Patients must recognise that healing is a gradual process, and final Outcomes may not be immediately visible. Typical timelines include:
During this period, minor irregularities, asymmetries, or concerns may resolve naturally without intervention. Premature assessments of Outcomes are discouraged.
Certain lifestyle, medical, and external factors can positively or negatively impact Outcomes. These include, but are not limited to:
Patients are advised to disclose all relevant factors during consultations. The Clinic and Surgeon reserves the right to postpone or decline Procedures if these factors pose undue risks.
Achieving optimal Outcomes requires active Patient participation. Patients are responsible for:
Non-compliance with these responsibilities may compromise Outcomes and may affect eligibility for revision options under related policies.
Pre- and post-operative clinical photographs are standard practice at SRGN Clinic to:
These photographs are confidential and form part of the Patient’s medical record, used solely for clinical purposes in compliance with data protection laws. Outcome assessments will be based on objective clinical findings, Surgeon expertise, and evidence-based criteria, rather than solely on subjective Patient perceptions.
In the event of dissatisfaction with aesthetic or functional Outcomes, Patients should contact SRGN Clinic promptly for assessment.
Common scenarios include:
The Surgeon will evaluate concerns through consultation, allowing adequate time for healing (typically at least 6 months post-Procedure). No guarantees are made that all concerns can be fully resolved.
Where clinically indicated and appropriate, revision surgery may be considered to address or improve Outcomes. All such requests will be handled in accordance with the SRGN Clinic Revision Surgery Policy. Eligibility for revision depends on:
Revision is not guaranteed, and additional risks apply. There are no warranties regarding Revision Outcomes.
Fees for cosmetic Procedures cover surgical expertise, facility use, staff, materials, and standard post-operative care.
Dissatisfaction with aesthetic Outcomes does not entitle Patients to refunds, as variability is inherent in surgery. Concerns will be addressed through:
All financial matters are subject to the SRGN Clinic Refund and Cancellation Policy.
Cosmetic Procedures are most suitable for Patients who:
Surgeons may screen for suitability and decline Procedures if they deem them not in the Patient’s best interests, aligning with professional guidelines from bodies such as the Royal College of Surgeons.
SRGN Clinic is dedicated to:
Patients are encouraged to voice any issues promptly to enable appropriate assistance.
This Policy will be reviewed periodically to ensure compliance with:
SRGN Clinic reserves the right to apply, interpret, or amend this Policy on a case-by-case basis at its sole discretion, while acting reasonably. This Policy does not affect the Patient’s statutory rights under applicable laws. This Policy is governed by the laws of England and Wales (or the jurisdiction where the Procedure is performed). Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of the courts in that jurisdiction. Patients are advised to seek independent legal or medical advice if they have questions about this Policy. By proceeding with a Procedure, the Patient acknowledges that they have read, understood, and agree to be bound by this Policy. This Policy is effective as of 1st March 2025, and may be updated from time to time. The latest version will be available on the SRGN Clinic website.
