At SRGN, patient safety, transparency, and ethical medical practice are central to everything we do. Cosmetic surgery requires careful planning, clear communication, and a shared understanding between patient and surgeon.
To support this process, we provide a series of policies outlining important information on surgical expectations, revision procedures, booking terms, and appropriate patient conduct. These policies are designed to ensure fairness, protect patient welfare, and maintain the highest standards of clinical care.
We encourage all patients considering surgery to review these documents carefully before proceeding with consultation or booking. They form an important part of the informed consent process and help ensure that expectations, responsibilities, and procedures are clearly understood by both the patient and the surgical team.
Cosmetic surgery is designed to enhance appearance and confidence, but results can vary depending on individual anatomy, healing response, lifestyle factors, and natural ageing processes.
This policy explains the nature of cosmetic surgery, factors that influence results, and how outcomes are assessed during the healing process. It also outlines patient responsibilities before and after surgery.
In some cases, patients may feel that their surgical outcome does not fully meet expectations. This policy explains when revision surgery may be considered, the consultation process involved, and the clinical factors that determine whether a revision procedure is appropriate.
It also outlines timelines, eligibility requirements, and potential costs associated with revision procedures.
Surgical procedures require significant planning, including theatre scheduling, surgical preparation, and clinical staff allocation. This policy explains how deposits, cancellations, rescheduling requests, and refunds are managed.
Patients are encouraged to review this policy carefully before confirming a surgical booking.
SRGN is committed to maintaining a respectful, safe, and professional clinical environment for patients, surgeons, and staff.
This policy outlines the standards of behaviour expected from patients during interactions with the clinic, including guidelines regarding communication, conduct within the clinic, and responsible use of public platforms such as social media.
Important Information
By proceeding with consultation or booking a surgical procedure, patients acknowledge that they have reviewed and understood the policies outlined above.
These policies form part of the clinic’s governance framework and may be updated periodically in line with professional guidance, regulatory standards, and clinical best practices.
