Please read these Terms and Conditions carefully. By booking an appointment or receiving treatment at SRGN Clinic you confirm that you agree to the terms outlined below.
SRGN operates a 3-working-day cancellation policy.
To cancel or rearrange your appointment, you must notify us at least three working days in advance by:
If more than 3 working days’ notice is given, your deposit will remain on your account as a credit.
If less than 3 working days’ notice is given, your deposit will be retained, and a new deposit will be required to rebook.
Failure to attend your appointment (non-attendance) will result in the loss of the deposit in full.
All appointments require a deposit to secure a booking. Deposits are redeemable against treatment on the day of attendance unless otherwise stated.
Deposits are non-refundable except where SRGN cancels the appointment.
Appointments with Dr Ayad Harb require a £250 non-refundable deposit, redeemable against same-day treatment performed by Dr Ayad.
Follow-up appointments with Dr Ayad are charged at £125 unless:
The determination of what constitutes a complication is at the clinician’s professional discretion.
While email is accepted, telephone communication is recommended to ensure your request is processed within the cancellation window. SRGN cannot be responsible for delays in email delivery.
All medical and aesthetic treatments carry potential risks, complications, and variable outcomes.
Before proceeding with treatment, you will be provided with:
By signing the consent form and proceeding with treatment, you confirm that:
Patients are strongly advised to read all consent documentation carefully before agreeing to treatment.
Due to the nature of medical and aesthetic procedures:
SRGN does not offer refunds for completed treatments.
This includes situations where:
Nothing in this policy excludes or limits your statutory rights under the Consumer Rights Act 2015 where treatment is not carried out with reasonable care and skill.
If you have concerns regarding your outcome, you must contact the clinic as soon as possible so that we may assess and review appropriately.
Where revision treatment or corrective surgery is requested:
SRGN reserves the right to determine whether a matter constitutes a complication, normal healing variation, or a new treatment requirement.
Any concerns must be reported promptly to info@srgn.co with clear photographs where applicable.
Failure to follow aftercare advice or delay in reporting may affect healing and limit available corrective options.
In most cases, an in-person clinical review will be required.
SRGN is VAT registered.
In accordance with HMRC regulations:
VAT classification is determined based on clinical assessment and HMRC guidance. VAT charges are the responsibility of the patient.
For safety and insurance reasons:
Please arrange alternative childcare prior to attending.
Only certified assistance/service animals are permitted inside the clinic.
If you arrive late:
Some treatments require preparation (e.g., numbing cream 30 minutes prior). Failure to arrive on time may prevent safe treatment.
SRGN reserves the right to refuse treatment to any client who appears to be under the influence of alcohol or non-prescribed drugs.
This does not apply to prescribed medication disclosed during consultation.
All prices are subject to change without notice.
In the event of a pricing or administrative error, SRGN reserves the right to amend or cancel the transaction.
